Terms of Service

1. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You agree not to use our products or website for any unlawful or unauthorised purpose, or in a way that violates any applicable laws or regulations.

You may not use the website to transmit viruses, malware or any other destructive or harmful code.

We reserve the right to refuse or cancel service or an order where we have reasonable grounds to believe that these Terms have been breached.

2. General Conditions

We reserve the right to refuse service or cancel an order where permitted by law.

You may not reproduce, duplicate, copy, sell, resell or commercially exploit any part of our website, products, content or services without our prior written permission.

The headings used throughout these Terms are provided for convenience and do not affect the interpretation of the Terms.

We reserve the right to update, change or replace any part of these Terms by publishing an updated version on our website. It is your responsibility to review this page periodically.

Your continued use of our website after changes have been posted constitutes acceptance of the updated Terms.

3. Website Information

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current or free from errors.

Product images, descriptions, measurements, colours and other information are provided for general guidance. Actual products may vary slightly from images displayed on your screen due to photography, lighting, manufacturing variations or differences in screen settings.

We reserve the right to correct errors, update information and change website content at any time without prior notice.

Information provided on this website should not be regarded as professional advice where professional advice is required.

4. Products

We aim to display and describe our products as accurately as reasonably possible.

Product availability may vary, and we reserve the right to discontinue or modify products at any time.

We reserve the right to limit quantities purchased by any customer, household or order where reasonably necessary.

All product descriptions, specifications and prices are subject to change without notice.

While we make every effort to ensure that products shown on our website are available, adding a product to your cart does not guarantee its availability until your order has been accepted.

5. Prices

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice.

We reserve the right to correct pricing errors, including where a product has been incorrectly displayed due to a technical or human error.

If an incorrect price is displayed and you place an order based on that price, we reserve the right to cancel the order and refund any payment already made.

Any applicable delivery or shipping charges will be displayed during the checkout process or otherwise communicated to you before your order is finalised.

6. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

An automated order confirmation or acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to accept, decline or cancel an order at our discretion, subject to applicable consumer protection laws.

If we are unable to fulfil an order, we will notify you using the contact details provided when placing the order and, where applicable, refund any payment received for the affected order.

We may limit or cancel quantities purchased where necessary, including where an order appears to have been placed for unauthorised resale or distribution.

7. Payment and Billing Information

You agree to provide accurate, complete and current billing, contact and payment information when placing an order.

You are responsible for ensuring that the information provided is correct so that we can process your order and contact you when necessary.

If your information changes, you should update it as soon as reasonably possible.

Orders will only be processed once the required payment has been successfully received or authorised through the available payment method.

We do not store or have access to your full payment card details where these are processed through our third-party payment provider.

8. Delivery

Delivery options, costs and estimated delivery times may vary depending on the products ordered and the delivery address.

Any delivery timeframes provided are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, strikes, public holidays or other unforeseen events.

Once an order has been handed over to a third-party courier or delivery service, delays caused by that service are outside our direct control.

You are responsible for providing a correct and complete delivery address and ensuring that someone is available to receive the delivery where required.

9. Returns, Refunds and Exchanges

Returns, refunds and exchanges are handled in accordance with our Returns and Refunds Policy and applicable South African consumer protection legislation.

Where a product is defective, damaged or otherwise does not comply with applicable legal requirements, please contact us as soon as reasonably possible so that we can assist you.

Products returned without following the applicable returns procedure may not be accepted.

Nothing in these Terms is intended to limit or exclude any rights you may have under applicable South African law.

10. Third-Party Services and Tools

Our website may use services, payment providers, delivery services, applications or other tools provided by third parties.

These third-party services may operate under their own terms and conditions and privacy policies.

Where we provide access to third-party services, we do not necessarily control or have responsibility for the operation, availability, security or policies of those third parties.

Your use of third-party services is subject to the terms and conditions of the relevant provider.

11. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily mean that we endorse or are affiliated with those websites or services.

We are not responsible for the content, accuracy, availability, security, privacy practices or policies of third-party websites.

Any transaction or interaction you have with a third party is between you and that third party.

12. Customer Reviews, Comments and Submissions

If you submit reviews, comments, photographs, feedback, suggestions or other material to us, you confirm that you have the right to submit that material and that it does not infringe the rights of another person or entity.

By submitting such material, you grant PLAASlik permission to use, reproduce, publish, display and distribute the material for purposes relating to our business and marketing, where permitted by law.

We reserve the right to remove or refuse to publish content that we consider unlawful, offensive, misleading, defamatory, inappropriate or in breach of these Terms.

You may not submit content that:

• Is unlawful, threatening, abusive, defamatory or misleading;
• Infringes another person's intellectual property or other rights;
• Contains malicious software, viruses or harmful code;
• Impersonates another person or entity;
• Contains false or misleading information; or
• Is otherwise inappropriate for our website.

13. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

We may collect and process personal information necessary to process orders, provide services, communicate with customers, arrange deliveries, process payments and operate our website.

We will handle personal information in accordance with applicable South African privacy and data protection legislation.

14. Errors, Inaccuracies and Omissions

From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, delivery charges or other information.

We reserve the right to correct such errors or omissions and to update information at any time.

Where an error materially affects an order, we may contact you and, where appropriate, cancel the affected order and refund any payment received.

If an order is cancelled because of an obvious pricing or technical error, we will notify you using the contact information provided with your order.

15. Prohibited Uses

You may not use our website or its content:

• For any unlawful purpose;
• To violate any applicable laws or regulations;
• To infringe our intellectual property rights or those of another person;
• To submit false or misleading information;
• To harass, abuse, threaten, defame or harm another person;
• To upload or transmit viruses, malware or other harmful code;
• To collect or track the personal information of others without permission;
• To spam, phish or engage in fraudulent activity;
• To interfere with the security or operation of our website;
• To attempt to gain unauthorised access to our website, systems or accounts; or
• To use automated systems to scrape, copy or collect website content without our permission.

We reserve the right to suspend or terminate access to our website where we reasonably believe that these Terms have been breached.

16. Intellectual Property

Unless otherwise stated, all content appearing on this website, including text, photographs, graphics, logos, product images, designs, branding and other materials, belongs to PLAASlik Raised Beds or is used with permission.

You may view and use the website for your personal, non-commercial purposes.

You may not reproduce, modify, distribute, republish, sell or commercially exploit our website content without our prior written permission.

The PLAASlik name, branding, logos and associated designs may not be copied, reproduced or used without permission.

17. Disclaimer and Limitation of Liability

We make reasonable efforts to ensure that our website operates properly and that the information provided is useful and accurate.

However, we do not guarantee that your use of the website will always be uninterrupted, secure, timely or error-free.

To the extent permitted by applicable law, PLAASlik Raised Beds will not be liable for indirect, incidental, special or consequential loss arising from your use of the website or from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under South African law.

Nothing in these Terms is intended to limit any rights afforded to consumers under applicable consumer protection legislation.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless PLAASlik Raised Beds, its owners, employees, contractors, service providers and affiliates against claims, losses, damages or expenses arising from your unlawful use of the website, your breach of these Terms or your violation of the rights of another person.

19. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law or, where necessary, removed from these Terms.

The remaining provisions will continue to remain valid and enforceable.

20. Termination

These Terms remain effective until terminated by either you or us.

You may stop using our website at any time.

We may suspend or terminate your access to our website or services if we reasonably believe that you have breached these Terms or engaged in unlawful or fraudulent activity.

Any obligations or liabilities that arose before termination will continue to apply after termination where applicable.

21. Entire Agreement

These Terms of Service, together with any policies or additional terms published on our website, constitute the agreement between you and PLAASlik Raised Beds regarding your use of our website and services.

They replace any previous agreements, communications or understandings relating to the same subject matter.

Our failure to enforce any provision of these Terms does not mean that we waive our right to enforce that provision in the future.

22. Governing Law

These Terms of Service and any separate agreement between you and PLAASlik Raised Beds will be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes will be subject to the applicable jurisdiction of the South African courts, subject to any rights provided to consumers under applicable legislation.

23. Changes to These Terms

We reserve the right to update, amend or replace these Terms of Service at any time.

The latest version will be published on this page.

It is your responsibility to review these Terms periodically.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms.

24. Contact Information

If you have any questions about these Terms of Service, our products or your order, please contact us:

We will make reasonable efforts to respond to your enquiry as soon as possible.